Terms of Service
Last updated: June 2025
By creating an account, placing an order, or using the Room Ready Supply website, you agree to the following terms.
1. Ordering Policy
All submitted orders are considered order requests until product availability, pricing, delivery method, and payment terms are confirmed by Room Ready Supply. We serve hotels, motels, short-term rentals, cleaning companies, restaurants, campgrounds, property managers, and facility operators.
2. Pricing Policy
All pricing is subject to product availability, supplier cost, freight cost, and order volume. Prices shown on the website, catalog, price sheet, or quote are not final until confirmed by Room Ready Supply. Pricing may vary based on case quantity, recurring order volume, delivery distance, and product substitutions.
3. Payment Policy
Payment terms are confirmed before order fulfillment. Large orders, special orders, truckload orders, and first-time customer orders may require a deposit or prepayment.
4. Delivery & Shipping Policy
Customers are responsible for providing accurate delivery information and availability. Room Ready Supply is not responsible for delays caused by incorrect delivery information, customer unavailability, weather, or carrier issues.
5. Returns & Refunds Policy
Returns must be approved by Room Ready Supply before any product is returned. Products must be unused, unopened, and in resellable condition. Special orders, bulk orders, clearance items, and certain hygiene or paper products may not be returnable. Approved returns may be subject to a restocking fee. Refunds may be issued as store credit, account credit, replacement product, or payment refund.
6. Damaged or Incorrect Products
Any damaged, missing, or incorrect product must be reported within 24 hours of delivery. Photos may be required. Claims made after products have been used, moved, or resold may not be approved.
7. Limitation of Liability
Room Ready Supply is not liable for indirect, incidental, or consequential damages. Our responsibility is limited to the value of the product purchased, replacement product, refund, or account credit when approved.
Questions? Contact us at sales@roomreadysupply.com or (252) 227-0073.
Privacy Policy
Last updated: June 2025
Information We Collect
We collect your name, business name, email, phone, delivery address, order history, and payment method information (processed securely through our payment provider).
How We Use It
We use your information to process and fulfill orders, contact you about your account, manage recurring schedules, send invoices and delivery updates, and comply with legal obligations. We do not sell, rent, or share your personal information with third parties for their own marketing purposes.
Data Security
Your account password is encrypted and never stored in plain text. Payment information is processed through a secure third-party provider and is not stored on our servers. You are responsible for keeping your account credentials confidential.
Your Rights
You may request a copy of your data, correction of inaccurate information, deletion of your account, or opt out of marketing communications at any time by contacting sales@roomreadysupply.com.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website or services constitutes acceptance of the updated policy.
Questions? Contact us at sales@roomreadysupply.com or (252) 227-0073.
