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Terms of Service

Last updated: July 21, 2026

By creating an account, placing an order, or using the Room Ready Supply website, you agree to the following terms. Please read them carefully.

1. Ordering Policy

Room Ready Supply provides hospitality, facility, and business supply products for hotels, motels, short-term rentals, cleaning companies, restaurants, campgrounds, RV parks, property managers, and facility operators.

Orders may be placed through our website, by phone, text, email, or directly with a Room Ready Supply representative.

All submitted orders are considered order requests until product availability, pricing, delivery method, and payment terms are confirmed by Room Ready Supply.

Customers may place:

Room Ready Supply may contact the customer before processing an order to confirm quantity, substitutions, delivery timing, or payment.

2. Pricing Policy

All pricing is subject to product availability, supplier cost, freight cost, and order volume. Prices shown on the website, catalog, price sheet, or quote are not final until confirmed by Room Ready Supply.

Pricing may vary based on:

Room Ready Supply reserves the right to update pricing at any time before an order is confirmed.

3. Payment Policy

Payment terms are confirmed before order fulfillment. Room Ready Supply may require payment before delivery, payment at pickup, approved business account terms, or other agreed payment arrangements.

Large orders, special orders, truckload orders, and first-time customer orders may require a deposit or prepayment. Failure to make payment may delay or cancel the order.

4. Delivery & Shipping Policy

Room Ready Supply offers local delivery, warehouse pickup, and freight/shipping options depending on order size and location. Delivery timing is confirmed before fulfillment.

Customers are responsible for providing accurate delivery information, receiving contact, business hours, unloading instructions, and any special access requirements.

Room Ready Supply is not responsible for delays caused by incorrect delivery information, customer unavailability, weather, carrier issues, or supplier delays.

For full details on carriers, freight shipments, damage reporting, and delivery requirements, please read our Shipping Policy.

5. Warehouse Pickup Policy

Customers may pick up approved orders from Room Ready Supply or an assigned pickup location. Pickup orders must be confirmed before arrival. Customers are responsible for loading and securing their products unless other arrangements are made.

Products not picked up within the agreed time may be subject to cancellation, restocking, or storage fees.

6. Damaged, Missing, or Incorrect Product Policy

Customers must inspect orders at the time of delivery or pickup. Any damaged, missing, or incorrect product must be reported as soon as possible, preferably within 24 hours. Photos may be required for damaged product claims.

Room Ready Supply will review the issue and may offer replacement, credit, refund, or adjustment depending on the situation. Claims made after products have been used, moved, resold, or stored for an extended period may not be approved.

7. Returns Policy

Returns must be approved by Room Ready Supply before any product is returned. Products must be unused, unopened, and in resellable condition unless the return is due to damage, error, or approved product issue.

Special orders, bulk orders, truckload orders, clearance items, closeout items, and certain hygiene or paper products may not be returnable. Approved returns may be subject to a restocking fee.

8. Refund Policy

Refunds are issued only after the returned product or order issue has been reviewed and approved. Refunds may be issued as store credit, account credit, replacement product, or payment refund depending on the situation.

Shipping, freight, delivery fees, and special order costs may not be refundable unless Room Ready Supply caused the error. Refund processing time may vary depending on the payment method.

9. Product Substitution Policy

Because supply costs and inventory availability can change, Room Ready Supply may recommend a comparable product substitution when an item is unavailable. Customers will be contacted before substitutions are made when possible.

Customers may approve, reject, or request a different substitution before fulfillment.

10. Auto-Reorder & Recurring Supply Policy

Recurring orders are confirmed before fulfillment unless otherwise agreed. Customers may request changes, pauses, skips, or cancellations before an order is processed.

11. Product Use & Safety Policy

Customers are responsible for using all products according to manufacturer instructions, labels, and safety guidelines. Room Ready Supply is not responsible for misuse, improper storage, or failure to follow product instructions.

12. Website Use Policy

The Room Ready Supply website is provided for product information, ordering requests, account inquiries, and customer communication. Product images, descriptions, prices, and availability may change without notice.

13. Limitation of Liability

Room Ready Supply is not liable for indirect, incidental, or consequential damages related to product delays, product shortages, delivery delays, supplier issues, website errors, or customer misuse of products. Room Ready Supply's responsibility is limited to the value of the product purchased, replacement product, refund, or account credit when approved.

14. Contact

For questions about these terms, contact us at sales@roomreadysupply.com or call (252) 227-0073.

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