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Shipping Policy

Last Updated: July 21, 2026

This Shipping Policy explains how Room Ready Supply ("Room Ready Supply," "we," "us," or "our") processes, ships, and delivers orders placed through our website.

By placing an order with Room Ready Supply, you agree to the terms outlined in this Shipping Policy.

1. Shipping Area

Room Ready Supply currently ships only within the United States.

We do not currently offer international shipping. Orders submitted with an international delivery address may be canceled and refunded.

Certain shipping restrictions may apply to Alaska, Hawaii, U.S. territories, military addresses, remote areas, and locations that cannot be serviced by our available carriers.

2. Shipping Origin

Orders are processed and shipped from our warehouse located at:

Room Ready Supply
609 Washington Street
Plymouth, North Carolina 27962
United States

The shipping origin may affect the estimated delivery time and shipping cost for your order.

3. Order Processing

Most orders are processed within one business day after payment has been successfully received and the order has been confirmed.

Business days are Monday through Friday, excluding federal holidays and other days when our warehouse or shipping carriers are closed.

Orders placed on weekends, holidays, or after normal business hours will begin processing on the next business day.

Processing time is separate from transit time. Processing within one business day does not guarantee that an order will be delivered within one business day.

Processing may be delayed because of:

If a significant delay affects your order, we may contact you using the email address or telephone number provided during checkout.

4. Shipping Carriers and Services

Room Ready Supply uses Shippo and Estes to arrange and manage shipments.

Shippo may provide access to parcel carriers and available shipping services based on the package size, weight, destination, and selected delivery option.

Estes may be used for palletized, less-than-truckload freight, and other large commercial or residential shipments.

The carrier used for an order may depend on:

Room Ready Supply may select or change the carrier or service level when reasonably necessary to complete delivery.

5. Shipping Charges

Shipping charges are displayed and calculated at checkout based on the information available when the order is placed.

Shipping costs may be based on:

Customers are responsible for entering complete and accurate shipping information at checkout.

If the shipping information, order dimensions, freight classification, delivery conditions, or carrier charges differ from the information available at checkout, additional shipping charges may apply.

When additional charges are required, Room Ready Supply may contact the customer before the order is shipped.

6. Free-Shipping Promotions

Room Ready Supply may occasionally offer free shipping as part of a promotion.

Free-shipping promotions are subject to the terms displayed at the time of purchase and may include minimum-order requirements, product restrictions, geographic restrictions, carrier or service-level limitations, promotional codes, expiration dates, and exclusions for freight or oversized shipments.

Free shipping is not guaranteed unless it is clearly displayed and applied to the order at checkout.

Unless otherwise stated, free-shipping promotions may not apply to pallet shipments, freight deliveries, remote locations, residential freight services, liftgate service, limited-access locations, or expedited delivery.

7. Estimated Delivery Times

Estimated delivery dates shown during checkout or provided after shipment are estimates only. Delivery time begins after the order has been processed and transferred to the carrier.

Room Ready Supply does not guarantee a specific delivery date unless a written delivery guarantee has been expressly provided by us.

We are not responsible for carrier delays after the shipment has been accepted by the carrier, but we may assist customers with available tracking and claim information.

8. Parcel Shipments

Smaller orders may be shipped as parcel shipments through carriers available through Shippo. Parcel deliveries may be left at the delivery location according to the carrier's procedures unless a signature is required.

Customers are responsible for ensuring that the delivery address is secure and accessible. Room Ready Supply is not responsible for packages that are stolen, misplaced, or damaged after the carrier records the shipment as successfully delivered, except where required by applicable law.

9. Freight and Pallet Shipments

Large, heavy, oversized, palletized, or bulk orders may be shipped through Estes or another suitable freight carrier.

Freight shipments may require a scheduled delivery appointment, a valid telephone number, a loading dock, a forklift, a pallet jack, liftgate service, residential delivery service, limited-access delivery service, or inside-delivery service.

Customers must accurately state whether the delivery location is residential or commercial. A location may be treated as residential by the carrier even when a business operates from the property. Additional charges may apply when the delivery classification entered during checkout is incorrect.

10. Residential Freight Deliveries

Room Ready Supply delivers to both commercial and residential addresses. Residential freight deliveries may require an appointment and may involve additional charges.

Standard freight delivery generally means delivery to the curb, driveway, loading area, or another location accessible to the freight vehicle. Unless specifically purchased or confirmed in writing, standard freight delivery does not include moving products inside a building, carrying products upstairs, unpacking products, assembly, installation, removal of pallets or packaging, or placement in a specific room.

11. Liftgate and Special Delivery Services

A liftgate may be required when the delivery location does not have a loading dock or forklift capable of unloading the shipment. Liftgate service and other special services may involve additional carrier fees.

The customer is responsible for charges resulting from inaccurate delivery information, unavailable unloading equipment, missed appointments, refused shipments, or services requested at the time of delivery that were not included in the original order.

12. Delivery Appointments

Freight carriers may contact the customer to arrange a delivery appointment. Customers must provide a current telephone number and respond to carrier communications promptly.

Failure to arrange or accept delivery may result in storage charges, redelivery charges, return freight charges, reconsignment fees, order cancellation, or other carrier-imposed fees. These additional charges are the responsibility of the customer unless the delivery failure was caused by Room Ready Supply.

13. Order Tracking

When tracking information is available, it will generally be sent to the email address provided at checkout. Tracking information may not become active immediately after the shipping label is created.

For freight shipments, tracking may be provided through a freight bill number, PRO number, shipment reference, or carrier website.

14. Inspecting Deliveries

Customers must inspect all shipments when they are delivered. Before signing a freight delivery receipt, the customer should check for torn or punctured packaging, crushed cartons, broken pallets, missing cartons, loose or shifted products, water damage, visible product damage, incorrect quantities, and broken wrapping or seals.

Any visible damage or shortage must be clearly written on the carrier's delivery receipt before the customer signs it. Signing a delivery receipt without noting visible damage may confirm that the shipment was received in acceptable condition.

When possible, customers should take clear photographs or videos of the complete shipment, the pallet, the packaging, the damaged area, the shipping label, the delivery receipt, and the affected products.

15. Damaged Shipments

Shipping damage must be reported to Room Ready Supply within 28 business hours after delivery.

Damage reports should include the order number, customer name, delivery address, description of the damage, affected quantity, photographs or videos, a copy of the delivery receipt, and details of any damage or shortage noted with the carrier.

Customers must retain all products, cartons, pallets, wrapping, labels, and packaging materials until the claim has been reviewed. Do not discard, repair, use, resell, or alter damaged products before receiving instructions from Room Ready Supply.

Failure to report shipping damage within 28 business hours or failure to retain the packaging may limit our ability to submit or support a carrier claim.

16. Concealed Damage

Concealed damage is damage that was not reasonably visible when the shipment was delivered. Concealed damage must also be reported within 28 business hours after delivery. Customers should open and inspect shipments as soon as reasonably possible after receipt.

17. Missing Items and Shortages

Missing products, missing cartons, and quantity shortages must be reported within 28 business hours after delivery. For freight shipments, visible shortages should be noted on the delivery receipt before it is signed.

Confirmed shortages may be addressed through replacement, store credit, refund, or another reasonable resolution determined by Room Ready Supply.

18. Lost Shipments

A shipment is not considered lost merely because tracking has not recently updated or the estimated delivery date has passed. A shipment may be considered lost only after the carrier completes its investigation or confirms that the shipment cannot be located.

Customers must promptly notify Room Ready Supply when a shipment appears delayed or lost. Any refund, replacement, or credit may depend on the outcome of the carrier's investigation.

19. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address. Room Ready Supply is not responsible for delays, losses, or additional fees caused by incorrect addresses, missing suite or unit numbers, incorrect ZIP codes, invalid telephone numbers, incorrect residential or commercial classification, inaccessible delivery locations, or incorrect recipient information.

20. Refused and Undeliverable Shipments

If a customer refuses a shipment without prior written authorization from Room Ready Supply, the customer may be responsible for original shipping charges, return freight, redelivery fees, storage fees, carrier penalties, handling costs, and restocking fees when applicable.

Damaged shipments should not automatically be refused unless Room Ready Supply or the carrier instructs the customer to do so. Customers should document damage on the delivery receipt and contact us promptly.

21. Backorders and Out-of-Stock Products

If a product becomes unavailable after an order is placed, Room Ready Supply may contact the customer to discuss available options, which may include delaying the shipment, shipping available products separately, offering a substitute, issuing a partial refund, or canceling the affected item.

22. Delays Outside Our Control

Room Ready Supply is not responsible for shipping delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, carrier disruptions, labor disputes, government actions, road closures, public emergencies, supply-chain interruptions, freight-terminal congestion, incorrect customer information, delivery-location restrictions, or acts of God.

23. Changes and Cancellations

Order changes and cancellation requests must be submitted as soon as possible. Because orders are generally processed within one business day, we cannot guarantee that an order can be changed or canceled after it has been submitted. Once an order has shipped or been tendered to a carrier, it cannot normally be canceled.

24. Shipping Policy and Returns

This Shipping Policy should be read together with Room Ready Supply's Terms of Service and Privacy Policy.

Reporting a shipping issue under this policy does not automatically authorize a return. Products must not be returned without prior authorization from Room Ready Supply.

25. Policy Changes

Room Ready Supply may update this Shipping Policy from time to time. Changes become effective when the revised policy is posted on our website with an updated "Last Updated" date. The policy in effect at the time an order is placed will generally apply to that order.

26. Contact Information

For shipping questions, delivery concerns, freight requirements, damage reports, or tracking assistance, please contact:

Room Ready Supply
609 Washington Street
Plymouth, North Carolina 27962
United States

Email: sales@roomreadysupply.com
Phone: (252) 227-0073

Please include your order number, customer name, contact information, and a clear description of the issue.

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